No Returns or Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at XLCR@xlcaninerescue.org with details of the product and the defect. You can send the item you consider defective to:
XL Canine Rescue
P.O. Box 447 Albany IL 61230
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.